Policies

Privacy Policy

We will never give out, rent, or sell your information to anyone – Period.

Any information collected through this site is intended to be used for your transactions only.  Your personal information is secured via SSL (Secure Socket Layer) Technology.

Site users acknowledge that some personal information may become public through the creation of comments and course purchases. Any user who wishes to have his/her name or other information removed from this site, for any reason, may contact us with a request. We will do our best to address any concerns. You can also manage some privacy settings through your profile.

Refund Policy

Users may request a refund for services and products which are found to be defective or undeliverable.. Refunds are not available for products that have been consumed or used. All site users acknowledge that the products and services provided are done so on an ‘as-is’ and ‘as-available’ basis.

Kalani Music and ExpertCUEs.com are not responsible for disruptions or issues relating to internet service providers or any other service upon which this service relies. Providing high-quality service to our users is important to us. Please contact us with any issues or concerns so we may address them as soon as possible.

If we are not able to provide services as described and promised, we will provide a full or partial refund, whichever is most appropriate, within two weeks of purchase.

Refunds are not provided for any courses or lessons that have been completed (show as completed in the user’s profile).

Grievance Policy

Participants of continuing education courses and programs have the right to file a grievance with the Provider.

A grievance may be filed for various aspects of the Provider’s courses or programs, including but not limited to; the quality of the program, the timing or availability of the program, and the instructor’s ability to fulfill his/her obligations to the Participants.

Grievances may be filed for a course or program up to four weeks after the completion or end date. Participants may contact the Provider by email or by US mail, at Kalani Music 16911 San Fernando Mission Blvd. #159, Granada Hills, CA 91344. All communication will commence in writing, either by email or US mail. Senders assume full responsibility for the confirmed delivery of all communications.

Should the parties reach a resolution at any time, the grievance process will be considered closed, otherwise, it will continue until the grievance process is exhausted.

  1. Provider will respond to the Participant’s grievance and offer solutions within a two-week period following receipt of grievance. (Proposal #1)
  2. Participant will respond to proposed solution(s) within two weeks of receipt. Failure to respond within the timeframe results in closure.
  3. Provider will respond with proposed solutions within two weeks of receipt. (Proposal #2)
  4. If a solution is not reached within two weeks of receipt of the second proposal, the Participant, at his/her discretion, may appeal to the CBMT’s Continuing Education Committee for assistance.

Questions: Contact Us.